Empower your community with Now IMS
Streamline homeowner association operations, enable resident reporting, and improve response times with our comprehensive incident management platform designed specifically for community associations.
Community Management Challenges
Inefficient Communication
Traditional email and paper-based communication creates delays, lacks accountability, and makes it difficult to track resident requests and concerns.
Resident Engagement
Difficulty maintaining transparent communication with residents about maintenance requests, community events, and board decisions, leading to frustration and disengagement.
Maintenance Management
Struggling to prioritize and efficiently manage maintenance requests, vendor coordination, and follow-up across community common areas and infrastructure.
Covenant Enforcement
Lack of structured processes for reporting, documenting, and addressing covenant violations while maintaining community harmony and resident privacy.
How HOAs Use Now IMS
Enhance community management and resident satisfaction with these key capabilities
Infrastructure Reporting
Enable residents to report sidewalk damage, street issues, and other common area maintenance needs with photo submission.
Landscape Management
Track and prioritize green space maintenance requests, tree trimming needs, and irrigation issues.
Covenant Enforcement
Manage covenant violations with optional anonymous reporting, photo documentation, and resolution tracking.
Community Events
Coordinate neighborhood events, manage reservations for common areas, and track attendance.
Resident Communication
Send targeted notifications about maintenance, events, and community updates with delivery confirmation.
Security Incidents
Track and respond to security concerns, gate access issues, and unauthorized use of community facilities.
Empower Residents with Easy Reporting
Provide multiple channels for community members to report issues and request services
Photo Submission
Allow residents to submit photos of issues like damaged common areas, landscaping needs, or covenant violations, providing clear visual documentation for the board and management.
- Automatic GPS location tagging
- Multiple photo uploads per report
- AI-powered issue classification
Community Portal
Provide a white-labeled community portal that serves as a central hub for resident communications, service requests, event management, and community resources.
- Custom branding with community logo and colors
- Secure resident login and profiles
- Document repository for community resources
- Optional anonymous reporting capabilities
How We Compare
See how Now IMS stacks up against other HOA and community management solutions
| Features | Now IMSUnified Platform | BuildiumProperty Management | AppFolioProperty Manager | NabrHOA Platform |
|---|---|---|---|---|
| Core Capabilities | ||||
Resident Reporting Portal | ||||
Mobile App for Residents | ||||
Photo Submission | ||||
Anonymous ReportingUnique | ||||
| Advanced Features | ||||
AI-Powered Issue ClassificationUnique | ||||
Predictive MaintenanceUnique | ||||
Automated Vendor Coordination | ||||
Community Event Management | ||||
| Communication | ||||
Two-Way Resident Communication | ||||
Status Updates to Residents | ||||
Mass Notifications | ||||
Multi-Channel CommunicationUnique | ||||
| Administration | ||||
Custom Workflows | ||||
Performance Analytics | ||||
Board Member Dashboard | ||||
White-Labeled Community PortalUnique | ||||
How Oakridge HOA Transformed Community Management
Oakridge, a community with 350 homes, needed a better way to manage resident requests, common area maintenance, and community communications.
Increased resident engagement by 175%
Through accessible mobile app and community portal
Reduced maintenance response time by 72%
With automated routing and vendor coordination
Improved resident satisfaction by 83%
Through transparent status updates and communication
Saved $42,000 annually
By optimizing vendor management and reducing administrative overhead
Community Dashboard
Ready to transform your community management?
Join homeowner associations that have improved resident satisfaction, streamlined maintenance, and enhanced community engagement with Now IMS.