Powerful Incident Management Tools
Discover the comprehensive suite of features that make Now IMS the leading platform for managing both digital and physical incidents.
How Now IMS Works
Now IMS Platform
Unified incident management for digital and physical emergencies
Input Sources
Monitoring Systems
Alerts & Events
User Reports
Staff & Customers
IoT & Sensors
Environmental Data
Output Processes
Notifications
Multi-channel Alerts
Playbooks
Response Procedures
Communication
Team Collaboration
Now IMS Platform
Unified incident management for digital and physical emergencies
Monitoring Systems
Alerts & Events
User Reports
Staff & Customers
IoT & Sensors
Environmental Data
Notifications
Multi-channel Alerts
Playbooks
Response Procedures
Reduce noise, focus on what matters
Our intelligent alert system, powered by Neuron™ AI, consolidates notifications from all your monitoring tools into actionable incidents, eliminating alert fatigue and helping teams respond faster.
Intelligent Alert Grouping
Neuron™ AI automatically correlates related alerts into unified incidents, reducing alert volume by up to 90%.
Custom Notification Rules
Define precise rules for who gets notified, when, and through which channels (SMS, email, Slack, Teams).
Clear Alert Context
Every alert includes rich context, historical data, and suggested remediation steps to speed up resolution.
Alert Dashboard
3 active incidents • 2 acknowledged
Database CPU Utilization Critical
Primary database server CPU utilization exceeded 95% for 10 minutes
API Response Time Degraded
Payment API p95 latency increased to 850ms (threshold: 500ms)
Scheduled Maintenance Started
Scheduled database index rebuild in progress (est. completion: 45 min)
On-Call Schedule
Engineering Team • July 2025
The right person at the right time
Build and manage complex on-call schedules with ease. Define rotations, overrides, and multi-level escalation policies to ensure incidents are always addressed.
Flexible Rotation Types
Create daily, weekly, or custom rotations that respect team members' working hours and time zones.
Drag-and-Drop Interface
Easily visualize and modify schedules with our intuitive drag-and-drop calendar interface.
Multi-Tiered Escalations
Define escalation paths to ensure critical alerts are addressed even if the primary on-call responder is unavailable.
Playbooks for Every Scenario
Ensure your team follows established procedures with step-by-step playbooks that guide response efforts and maintain consistency across all incidents.
Standardized Procedures
Create step-by-step playbooks for any scenario, ensuring your team follows established procedures every time. Assign tasks, set deadlines, and track progress in real-time.
Event Planning & Execution
Manage entire event schedules with detailed task lists. Each task has associated staff members, departments, and specific actions to be taken.
Integrated Communications
Trigger automated notifications via SMS, email, or voice calls at specific playbook stages. Keep all stakeholders informed with consistent, timely updates.
Active Playbook
Network Outage Response • v2.3
1. Initial Assessment
CompletedIdentify affected systems and estimate impact scope
2. Technical Response
In ProgressImplement network failover and begin restoration procedures
3. Communication
Update stakeholders on status and estimated resolution time
4. Verification & Closure
Confirm all systems are operational and close the incident
SLA Performance
Last 30 days • 98.2% compliance rate
Avg Response
12m 24s
↓ 18% from last month
Resolution
1h 47m
↓ 22% from last month
SLA Breaches
3
↓ 5 fewer than last month
Total Incidents
168
↑ 12% from last month
Meet Your SLA Commitments
Track response times, monitor SLA compliance, and ensure timely resolution of incidents with our comprehensive SLA tracking features.
Customizable SLA Policies
Define response time targets based on incident priority, category, time of day, and affected systems or locations.
Real-time SLA Tracking
Monitor response times in real-time with visual indicators and automated escalations when SLAs are at risk of being breached.
Proactive Notifications
Receive alerts when incidents are approaching SLA thresholds, allowing teams to prioritize and respond before breaches occur.
Ready to see Neuron™ in action?
Choose how you'd like to connect with our team
Prefer email? Reach us directly at hello@nowims.com