Protect communities and empower citizens
Comprehensive incident management for government agencies and municipalities. Enhance emergency response, streamline citizen services, and ensure public safety with secure, compliant solutions.
Public Sector Challenges
Multi-Agency Coordination
Government incidents often require seamless coordination between multiple agencies with different protocols, systems, and jurisdictions.
Security Requirements
Public sector organizations face strict security and compliance standards, requiring specialized incident management with high-level encryption and access controls.
Resource Allocation
Managing limited emergency resources across competing priorities requires sophisticated allocation tools and real-time tracking capabilities.
Citizen Engagement
Maintaining transparent communication with constituents about service requests, emergencies, and resolution status, while ensuring accessibility to all citizens.
For Federal & State Agencies
Enhance public safety and operational efficiency with these key capabilities
Emergency Management
Coordinate multi-agency response to natural disasters, public health emergencies, and other major incidents with unified communication and resource tracking.
Public Safety Operations
Manage law enforcement, fire service, and EMS incidents with secure information sharing and coordinated response protocols.
Critical Infrastructure
Monitor and respond to incidents affecting utilities, transportation systems, and other essential infrastructure with specialized protocols.
For Cities & Municipalities
Streamline local government operations and improve citizen services
Citizen Reporting
Enable anonymous reporting of non-emergency issues with mobile-friendly forms and photo submission capabilities for infrastructure problems.
Public Works Management
Track and prioritize maintenance requests for tree trimming, pothole repairs, and other infrastructure issues with automated routing to departments.
Welfare Checks
Coordinate wellness checks for vulnerable residents with streamlined request processing and follow-up tracking for community safety.
Shared Capabilities Across Public Sector
Core functionalities that benefit all government organizations
Public Notifications
Issue targeted public alerts and emergency notifications with multi-channel delivery and recipient confirmation tracking.
Event Management
Coordinate safety and security for public events with unified incident reporting, resource allocation, and interagency communication.
Regulatory Compliance
Ensure adherence to federal, state, and local reporting requirements with comprehensive documentation and automated compliance reporting.
Empower Citizens with Easy Reporting
Provide multiple channels for constituents to report issues and request services
Photo Submission
Allow constituents to submit photos of issues like potholes, fallen trees, graffiti, or damaged infrastructure, providing clear visual documentation for city workers.
- Automatic GPS location tagging
- Multiple photo uploads per report
- AI-powered issue classification
Anonymous Reporting
Enable constituents to report sensitive issues like code violations, suspicious activity, or welfare concerns without revealing their identity.
- Privacy-preserving reporting options
- Optional anonymous status updates
- Secure data handling and storage
- Compliance with privacy regulations
How We Compare
See how Now IMS stacks up against other public sector incident management solutions
| Features | Now IMSUnified Platform | JuvareWebEOC | GovPilotMunicipal Platform | EverbridgeCritical Event Management |
|---|---|---|---|---|
| Core Capabilities | ||||
Emergency Response Coordination | ||||
Multi-Agency Collaboration | ||||
Mobile Accessibility | ||||
Critical Infrastructure MonitoringUnique | ||||
| Advanced Features | ||||
AI-Powered Risk AssessmentUnique | ||||
Predictive Incident AnalysisUnique | ||||
Public Alert Integration | ||||
Resource Allocation OptimizationUnique | ||||
| Citizen Services | ||||
Constituent Reporting Portal | ||||
Anonymous ReportingUnique | ||||
Photo Submission & Documentation | ||||
Welfare Check ManagementUnique | ||||
| Security & Compliance | ||||
FedRAMP Compliance | ||||
End-to-End Encryption | ||||
Role-Based Access Controls | ||||
Comprehensive Audit Trails | ||||
How Riverside County Improved Public Services
Riverside County, serving over 2.4 million residents across 7,300 square miles, needed to enhance emergency response and streamline citizen service requests across departments.
Reduced emergency response time by 35%
Through streamlined multi-agency coordination
Increased citizen service requests by 215%
With accessible mobile app and web portal
Improved resource allocation by 42%
With AI-powered incident assessment
Saved $320,000 annually
By optimizing resource allocation and reducing administrative overhead
Unified Dashboard
Ready to transform public sector operations?
Join government agencies and municipalities that have improved emergency response, enhanced citizen services, and optimized resource allocation with Now IMS.