Modern Incident Management for the Digital Age
From intelligent alerting and on-call scheduling to guided response and post-incident analysis, Now IMS provides the tools your team needs to resolve incidents faster.
Powerful Features for Modern Incident Management
Now IMS combines powerful tools with an intuitive interface to help you manage incidents effectively.
Real-time Alerting
Receive instant notifications when incidents occur, with customizable alert thresholds and delivery methods.
SLA Tracking
Monitor response times against service level agreements with automated escalations and performance analytics.
Intelligent Incident Analysis
Neuron™ AI analyzes patterns across incidents, predicts potential issues, and recommends optimal response strategies based on historical data.
Unified Response Platform
Whether you're dealing with a server outage, a hurricane warning, or a security breach, Now IMS provides a single platform for managing all types of incidents. Standardize your response procedures, improve coordination, and reduce response times across your entire organization.
Handle any incident, digital or physical
From network outages and database failures to natural disasters and security breaches, Now IMS provides a unified platform for managing all types of incidents.
Active Incidents
5 incidents • 4 requiring immediate attention
Network Outage in Building AINC-001
Complete network failure affecting all systems in Building A. Multiple departments impacted.
Fire Alarm System Maintenance RequiredINC-002
Scheduled maintenance for fire alarm system in Student Center.
Hurricane Warning ResponseINC-003
Category 3 hurricane approaching. Initiating emergency response protocols and evacuation plans.
Database Performance DegradationINC-004
Customer database experiencing severe latency issues affecting all customer-facing applications.
Physical Security BreachINC-005
Unauthorized access detected at server room entrance. Security personnel dispatched.
Meet Neuron™, Your Incident Intelligence
Our advanced AI system works alongside your team to predict, detect, analyze, and resolve incidents faster than ever before.
Predictive Analysis
Neuron™ analyzes historical incident data to predict potential issues before they occur, allowing for proactive resolution.
Automated Triage
Automatically categorize, prioritize, and route incidents to the right teams based on content, context, and historical patterns.
Intelligent Recommendations
Receive AI-powered suggestions for response actions, playbook selection, and team allocation based on incident type and severity.
How Neuron™ AI Works
Neuron™ continuously learns from your incident data, response patterns, and resolution outcomes to improve its predictions and recommendations over time.
- 1Collects and analyzes historical incident data
- 2Identifies patterns and correlations between incidents
- 3Predicts potential issues before they become critical
- 4Recommends optimal response strategies based on past successes
- 5Continuously improves through machine learning
Real-World Incident Response
Now IMS isn't just for IT incidents. Our platform helps you manage and respond to physical emergencies and real-world events with the same level of coordination and efficiency.
Natural Disasters
Coordinate response to hurricanes, floods, earthquakes, and other natural disasters with predefined response plans and automated notifications.
Fire Emergencies
Manage fire incidents with real-time tracking of response teams, evacuation progress, and integration with building safety systems.
Security Incidents
Handle physical security breaches, unauthorized access, and other security-related incidents with coordinated response protocols.
Unified Response Platform
Whether you're dealing with a server outage, a hurricane warning, or a security breach, Now IMS provides a single platform for managing all types of incidents. Standardize your response procedures, improve coordination, and reduce response times across your entire organization.
Ready to see Neuron™ in action?
Choose how you'd like to connect with our team
Prefer email? Reach us directly at hello@nowims.com